Visitor accessibility

We hope everyone who visits Shrewsbury Flaxmill Maltings enjoys their experience.

For detailed accessibility information please look at the sections below. This includes detail on accessible parking, assistance dogs, entrances and facilities. We also have sections for blind and partially sighted and deaf and hard of hearing visitors, and information on relaxed sessions.

If there is anything we can do to help your day run more smoothly, please contact us in advance and we will do our best to help.

Accessible parking

There are four accessible parking spaces in the main visitor car park. The spaces are a three-minute walk from the entrance to The Mill up a slight incline.

Follow the ‘P’ signs for parking. The accessible parking spaces are marked.

There are also four accessible parking spaces available next to the Apprentice House.

These spaces are on the same level as the Main Mill and are slightly nearer. Access is via the mini-roundabout on the A5191, opposite Sultan Road. The accessible parking spaces are marked.

Assistance dogs

Assistance dogs are welcome everywhere at Shrewsbury Flaxmill Maltings including inside The Mill exhibition and office spaces.

Blind and partially sighted visitors

There is step-free access to The Mill exhibition.

Large print guides which support exhibition content are available in The Mill exhibition.

Magnifying glasses are also available upon entry to The Mill exhibition.

There are manifestations on door glass to make it more visible.

Deaf and hard of hearing visitors

There is a built-in hearing loop at the Café counter and in the Kiln waiting area for commercial tenants.

There is a hearing loop in the Shop and the ticket desk.

Relaxed sessions

If you would prefer to visit at a quieter time, we run relaxed sessions on the first Saturday of each month from 3pm to 4pm. These are for anyone who would appreciate a calmer visit, including visitors living with autism, dementia and learning difficulties and/or sensory needs, and their families, friends, companions or carers

The Mill exhibition capacity is reduced to allow for a calmer environment, audio is lowered and our team is able to provide a more informal and responsive service to support you as best as possible.

These sessions are bookable online.

Entry is free for companions and carers.

Staff training

All staff and volunteers have had Disability Awareness and Inclusion training.

There are emergency evacuation procedures in place for disabled visitors. The Mill exhibition, Shop, Turned Wood Café and accessible toilet are all on the ground floor and there are visual fire alarms in addition to the sound-based alarm. Please follow guidance from our team.

Step-free access

There is step-free access from the car parks and from the road to the main entrance. The step-free route is clearly marked with signs featuring a wheelchair symbol which lead you to the step-free accessible entrance and exits.

From the main entrance there is step-free access to:

The Mill
Turned Wood Café
The Shop and ticket desk
Toilets

Sunflower lanyard

Staff and volunteers have been trained to recognise that people wearing a Sunflower Lanyard have a hidden disability and they are aware that individuals wearing one might require a little extra help, patience, or understanding.

Toilets

There are two accessible toilets and each is clearly sign posted.

One accessible toilet is located outside next to the Stables. The dimensions are 2200mm x 1500mm, the door is 870mm wide. The toilet has a hand dryer and is a right-hand transfer.

One accessible toilet is located inside on the ground floor and accessed through the café. The dimensions are 2200mm x 1780mm, the door is 1010mm wide. The toilet has a hand dryer and is a left-hand transfer.

All toilets are self-enclosed with the wash basin within the cubicle and are all gender neutral.

The nearest Changing Places toilets are located in Shrewsbury town centre. There are two Changing Places toilets. Location of toilet one. Location of toilet two.